Fan Man Lighting 15465 Cedar Ave S Apple Valley MN 55124 (952) 898-2754 Voice (952) 898-2068 Fax (952) 683-9450 Technical Support
PLACING AN ORDER You can place orders for most items directly on our website. Orders can also be placed via fax at (952) 898-2068, by phone, (952) 898-2754 or toll-free at 866-600-FANS.
Fan Man Lighting accepts Visa, Mastercard, or Discover, or American Express and will not bill your credit card until your product ships. We will accept Checks and Money Orders, however orders will not be officially considered placed until payment is received and the payment clears.
Certain larger or custom special orders may be subject to a non refundable deposit at time of order placement. You will be notified in advance in these circumstances.
DELIVERY TIMES You can normally expect to receive in stock items in approximately 7-10 days from when your order is placed. Out of stock items will be received in approximately 14-21 day time frame barring any unforeseen factory backorder or shipping delay
If any item on you order in not in stock, you will be contacted via e-mail or phone as soon as we process your order and be informed of the anticipated delivery time.
RETURN POLICY Fan Man Lighting has a 30 refund period from the date your product is received. To receive a refund the product must be returned in it's original package with all original parts and packing material present. Refunds will not be issued for any product if the original wiring has been cut. You will be responsible for the return shipping costs. Repair parts are not returnable. Certain large orders or custom special orders may be subject to a restocking fee if the order is canceled after the manufacturer ships the product
PRODUCT WARRANTY Although the product manufacturers typically offer a warranty on the products you purchase, please note the warranty does not cover the cost of installing or reinstalling the product. In the event you hire a professional electrician to install the product and the product is defective in any manner, neither the manufacturer of the product nor Fan Man Lighting will compensate you financially for the cost of installation or removal. Your sole recourse for a defective product is to return or exchange the product within our 30 day refund as described above in the Return Policy section.